At RushProx India, your satisfaction is our top priority. Please read the following policy carefully before placing an order for BTS Mystery Boxes or merchandise.
✅ Cancellations
- Orders can only be cancelled within 1 hour of purchase. After that, processing begins and cancellation is no longer possible.
- To request a cancellation, please email us at [email protected] with your Order ID and reason.
💸 Refunds
✅ Refund on FREE Mystery Box (₹99 shipping)
- If you received the Free BTS Mystery Box, you’re eligible for a ₹99 refundonly if:
- You create a Reel or Story showcasing your box on Instagram.
- You tag @rushproxofficial and submit the content link [via our refund form or email].
- Refunds are processed within 24–72 hours after verification.
❌ Non-Refundable Purchases
- Paid BTS Mystery Boxes (e.g., Premium ₹399) and merchandise items are non-refundable unless the item is:
- Damaged
- Incorrect (wrong item)
- Missing from your order
To claim a refund for these issues:
- Email [email protected] within 48 hours of delivery.
- Attach a photo/video of the issue and include your Order ID.
🔄 Replacements (if applicable)
- We offer free replacements for damaged or incorrect items. Stock availability may affect replacement times.
⚠️ Note
- Refunds are not applicable for dissatisfaction based on personal expectations or “surprise” items in mystery boxes.
- Refunds will be credited to your original payment method or UPI.
📬 Contact Us
For help with refunds, cancellations, or order issues, contact us at:
📧 [email protected]